Customer Experience Director
Michael Chen
Concierge Lead
8+ years in luxury concierge services, formerly with Quintessentially and The Dorchester Collection. Expert in creating personalized experiences for discerning clients with exacting standards.
About Michael
Michael crafts bespoke luxury experiences that go beyond vehicle rental. With a background in high-end hospitality and a genuine passion for automotive excellence, he ensures every client journey is seamless and memorable.
“A supercar rental is just the beginning. We curate entire experiences - from scenic routes to exclusive dining - that match the caliber of the vehicle.”
Experience
8+ years in luxury concierge services, formerly with Quintessentially and The Dorchester Collection. Expert in creating personalized experiences for discerning clients with exacting standards.
Credentials
- Les Clefs d'Or Concierge Certification
- Luxury Hospitality Management Diploma
- UHNW Client Services Specialist
- 8+ years luxury service experience
Areas of Expertise
Luxury concierge services
Bespoke experience design
High-net-worth client relations
Event planning and coordination
Multi-lingual customer service (English, Mandarin, Cantonese)
Meet the Rest of Our Team
Ready to Experience the Difference?
Get in touch with our team to discuss your supercar hire requirements.